Delivery time may vary depending on the customer's location but is usually within 2-3 workdays within Germany and 7-14 workdays to the rest of the world, from time of shipping.
10117 Berlin, DE
To cancel a contract, you must inform us in writing. You must also return the goods to us immediately (informing us in writing of your intention to return the goods prior to postage). Failure to inform us in writing of your intention to return the goods prior to postage may result in a delay in the process.
You must return the goods in the same condition in which you received them and at your own cost and risk (we recommend that the goods be returned via registered and/or special delivery).
The returned goods must be in their original packaging, in unused and resalable condition and should be accompanied by all corresponding order details. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we reserve the right to refuse you compensation.
You do not have the right to cancel a contract for the supply of any goods constituting underwear, swimwear and perfumes.
Goods that have been personalized will not be refunded or exchanged under any circumstances.
We will refund any money received from you using the same method originally used by you to pay for your purchase. Where payment has been made by credit or debit card, we will refund the payment to the credit or debit card used to purchase the goods. Same policy applies to payment made with PayPal, Apple Pay or Sofort Banking.
For non-EU customers, we will refund you in full (-€30 shipping and handling fee). For more information about our return labels and further shipping and returns information, please see our Shipping & Returns policy for full details.
Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the reasonable costs incurred by you in returning the item to us (if any and provided that you have returned the item(s) to us by recorded and/or special delivery). Please notice that faulty returns need to be inspected and a slight delay in refund might occur.
Please note that all extra costs applied due to insufficient customs documentation, incorrect shipping labels and similar, are the customer’s responsibility and will be deducted from the refunded amount.
Since you have made a purchase at Karmat Music GmbH/Afterlife you have entered a number of personal information, including specifically:
- Your name
- Your address
- Your e-mail address
- Your phone number
- Your payment information
These personal data are processed in connection with the processing of your purchase, as it is necessary for us to fulfill our part of the transaction as well as for a subsequent period in order to monitor the sale - and for the purposes of the billing legislation. Then the information will be deleted.
If you have ordered delivery, the details of your name, address, phone number and e-mail address will be delivered to our freight company, Byrd Technologies Germany GmbH, who is working with DHL & Hermes for delivery of your purchases.
Contact Byrd Technologies Germany GmbH
Georg-Knorr-Straße 4, 12681 Berlin
+49 30 5679 5672 / firstname.lastname@example.org
Processing of personal data (Consent)
If you have ticked the box "yes, I agree that you must contact me per. email with newsletters" we will keep your email address and the details of your purchases with us until it is no longer relevant. In practice, it will say until you let us know that you no longer want to receive emails from us.
You can always withdraw your consent. You can either do this by using the link at the bottom of our e-mail or by contacting us at email@example.com and informing you that you no longer wish to receive our newsletters and offers.
Your details (except your e-mail address, if you have given permission to receive emails with news etc.) will be deleted 6 months after you have received your purchase.
If you don’t want us to keep your email address (for newsletters and special offers), it can at any time be unsubscribed in the newsletter or by emailing us at firstname.lastname@example.org
If you have any claims, this can be directed to Karmat Music GmbH by email to email@example.com
WHEN WILL MY CREDIT OR DEBIT CARD BE CHARGED?
Please be aware that where possible your order must be signed for at the delivery address given when the order was placed. Couriers will occasionally leave parcels at an alternative address, with a neighbor, or in an unsecured outside space, at their discretion.
Please be aware that your PayPal buyer protection address must match your delivery address for all payed with PayPal or your order cannot be sent.
Below you can find the measurements of our products
A = length from left underarm to the right underarm
B = length from top shoulder to the bottom
Special Ibiza Edition
A 67cm - B 46cm
A 68cm - B 48cm
A 76cm - B 50cm
A 78cm - B 54cm
A 65cm- B 45cm
A 69cm - B 50cm
A 70cm - B 53cm
A 73cm - B 59cm