- HELP & INFORMATION -
If you need additional information or help with your order, please contact our customer service team.
Please contact us via e-mail at email@example.com
Our customer support is available from 12:00 to 18:00 CET, Monday to Friday (Public holidays excluded).
We know you’re excited to receive your Afterlife products, and we will try our best to get them as fast as possible.
After you have placed an order, it will take 1-3 working days to be prepared for shipping. Once an Order has been placed, it is final and can't be modified anymore.
You will receive an email with the tracking number after your order has been shipped.
All our orders are shipped with DHL. You have received a tracking number in the shipment confirmation via email. Please track your shipment to ensure you or someone else are at the given address to accept it on delivery.
Usually, after 2 unsuccessful delivery attempts, the parcel will be sent back to our warehouse. DHL charges a return fee which we will deduct from your refund.
We are not able to send out again any returned parcels, customers will need to place a new order.
You can use the following tools to track your shipment:
Please note we do not influence the customs handling and shipping routes, sometimes it can take 7-28 working days until your parcel arrives.
If the parcel has already left Germany, we won't be able to contact DHL anymore to reschedule or try to deliver again. In this case, please get in touch with DHL directly.
- IMPRESSUM -
Karmat Music GmbH
10243 Berlin - Germany
Managing Director: A. S. Ortiz
Tax number: 37/554/30101
HRB: 1713 11 B Amtsgericht Charlottenburg
- GENERAL TERMS OF PURCHASE-
We do not guarantee that all items available at our web shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you shortly by e-mail or refund you the item which is not available.
Payments can be made by Credit card, Debit card, PayPal, Apple Pay or Sofort Banking.
All products will be shipped within 1-3 working days after purchase.
The customer is responsible for any customs and import duties or other costs that might occur when getting the item shipped to their territory.
Delivery time may vary depending on the customer's location but is usually within 2-3 workdays within Germany, 7-14 workdays to European countries and up to 21 days internationally from the time of shipping.
* The exact prices are calculated at check out, VAT will be charged based on the destination.
- CANCELLATION, RETURNS AND REFUNDS –
In accordance with EU consumer laws, if you are contracting as a consumer, you may cancel a contract at any time within 14 days, beginning on the day after you receive the goods. In this case, you will receive a full refund of the price paid for the goods in accordance with our refund policy.
Any returned goods are to be shipped to the following address:
Leipziger Str. 20
14612 Falkensee, Germany
To cancel a contract, you must inform us in writing. You must also return the goods to us immediately (informing us in writing of your intention to return the goods prior to postage). Failure to inform us in writing of your intention to return the goods prior to postage may result in a delay in the process.
You must return the goods in the same condition in which you received them and at your own cost and risk (we recommend that the goods be returned via registered and/or special delivery).
All returns need to be sent with a country-specific customs declaration (outside of the EU) our warehouse cannot pick up parcels or pay delivery fees. Parcels need to be returned with all duties paid.
The returned goods must be in their original packaging, in unused and resalable condition and should be accompanied by all corresponding order details. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we reserve the right to refuse you compensation.
You do not have the right to cancel a contract for the supply of any goods constituting underwear, swimwear and perfumes.
Goods that have been personalised will not be refunded or exchanged under any circumstances.
We will refund any money received from you using the same method originally used by you to pay for your purchase. Where payment has been made by credit or debit card, we will refund the payment to the credit or debit card used to purchase the goods. Same policy applies to payment made with PayPal, Apple Pay or Sofort Banking.
Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the reasonable costs incurred by you in returning the item to us (if any and provided that you have returned the item(s) to us by recorded and/or special delivery). Please notice that faulty returns need to be inspected and a slight delay in refund might occur.
Please note that all extra costs applied due to insufficient customs documentation, incorrect shipping labels and similar, are the customer’s responsibility and will be deducted from the refunded amount.
- DATA PROTECTIONS AND PRIVACY -
Karmat Music GmbH / Afterlife will never pass your email or contact details on to a third party.
Since you have made a purchase at Karmat Music GmbH/Afterlife you have entered a number of personal information, including specifically:
Your e-mail address
Your phone number
Your payment information
These personal data are processed in connection with the processing of your purchase, as it is necessary for us to fulfil our part of the transaction as well as for a subsequent period in order to monitor the sale - and for the purposes of the billing legislation. Then the information will be deleted.
If you have ordered delivery, the details of your name, address, phone number and e-mail address will be delivered to our freight company, Moodja GmbH, which is working with DHL to deliver your purchases.
Processing of personal data (Consent)
If you have ticked the box "Yes, I agree that you might contact me via email with newsletters," we will keep your email address and the details of your purchases with us until it is no longer relevant. In practice, it will say until you know you no longer want to receive emails from us.
You can always withdraw your consent. You can do this by using the link at the bottom of our e-mail or by contacting us at firstname.lastname@example.org and informing you that you no longer wish to receive our newsletters and offers.
Your information will be used solely for the purpose for which they are collected and will be deleted when this purpose is fulfilled or no longer relevant. Information, objection, change, data portability and deletion.
You can always contact us to find out which of your personal information we hold.
This can be done by contacting Karmat Music GmbH.
If there is an error in our information, you can always ask them to be corrected so we are right, just as you are entitled to provide the information in a common format (data portability). If you wish to change or data portability, you are also welcome to write to us at the above e-mail address.
Your details (except your e-mail address, if you have permitted to receive emails with news etc.) will be deleted 6 months after you have received your purchase.
If you don’t want us to keep your email address (for newsletters and special offers), it can at any time be unsubscribed in the newsletter or by emailing us at email@example.com
If you have any claims, they can be directed to Karmat Music GmbH by email to firstname.lastname@example.org
- FREQUENTLY ASKED QUESTIONS -
I'M HAVING PROBLEMS COMPLETING MY ORDER, CAN YOU HELP?
Please check that all required fields are filled if you are having problems in the checkout. If you are still having problems, please contact us by e-mail at email@example.com
CAN I COMPLETE MY ORDER OVER PHONE?
No, we are only handling our customer’s data over encrypted systems and cannot process orders manually through our system.
CAN I CHANGE / CANCEL MY ORDER?
Your order can be cancelled if we haven't dispatched your parcel.
We are unable to add or modify your order. If you wish to add or change items, we have to cancel it, and a new order has to be placed.
CAN I CHOOSE ANY CURRENCY FOR THE PAYMENT OF MY ORDER?
No, we only accept payments in Euro.
WHEN WILL MY CREDIT OR DEBIT CARD BE CHARGED?
Your card is charged directly upon your order completion.
CAN I HAVE MY ORDER SENT TO A DELIVERY ADDRESS DIFFERENT TO MY PAYMENT ADDRESS?
You can only specify a different delivery address from your billing address if it is your place of work. Just fill in your office address details at the checkout when prompted. We cannot change the delivery address of a parcel once your order has been placed.
Please be aware that, where possible your order must be signed for at the delivery address given when the order was placed. Couriers will occasionally leave parcels at an alternative address, with a neighbour, or in an unsecured outside space, at their discretion.
Please be aware that your PayPal buyer protection address must match your delivery address for all paid with PayPal, or your order cannot be sent.
DO YOU DELIVER TO PO BOX ADDRESSES AND FREIGHT FORWARDERS?
No, we don't.
IS VAT INCLUDED IN MY PURCHASE PRICE?
All prices are shown excluding German VAT, which will be calculated at checkout and is based on the destination Country.
WHEN WILL I KNOW MY ORDER HAS BEEN SHIPPED AND CAN I TRACK IT?
You will receive a dispatch confirmation with a tracking link for your parcel to receive up-to-date information about your shipment.
YOU SENT ME THE WRONG ITEM, WHAT DO I DO?
If you have received an incorrect item, please e-mail us at firstname.lastname@example.org, and we will try to resolve the issue as soon as possible.
I'M INTERESTED IN A PRE-ORDER ITEM, HOW DOES IT WORK?
When you place an order for an item which is only available on pre-order, you will not receive the item immediately. The delivery date stated in the item description is an approximate delivery date given to us by our suppliers. Please note that delivery can be before/after the stated date.
When you place a pre-order, your account is charged directly. You can still return pre-order items just as any regular item, you have 14 days after delivery to send your return.
CAN YOU TELL ME THE MEASUREMENTS OF THE PRODUCTS
Each Item has a size chart with measurements for all sizes.
All sizing is Based on European sizes.
Below you can find the approx. measurements of our products
A = length (from top shoulder to the bottom)
B = width (from left underarm to the right underarm)
Afterlife T-Shirt - Diver
A 69cm - B 48cm
A 71cm - B 50cm
A 73cm - B 54cm
A 75cm - B 58cm
All other sizes can be found on individual style pages.