Shipping & Returns

All products will be shipped within 1-3 working days after purchase.
The customer is responsible for any customs and import duties or other costs that might occur when getting the item shipped to their territory.
Delivery time may vary depending on the customer's location but is usually within 2-3 workdays within Germany, 7-14 workdays to European countries and up to 28 working days internationally from the time of shipping.
* The exact prices are calculated at check out, VAT will be charged based on the destination.
In accordance with EU consumer laws, if you are contracting as a consumer, you may cancel a contract at any time within 14 days, beginning on the day after you receive the goods. In this case, you will receive a full refund of the price paid for the goods in accordance with our refund policy.
Any returned goods are to be shipped to the following address:
c/o Moodja
Leipziger Str. 20
14612 Falkensee, Germany

To cancel a contract, you must inform us in writing. You must also return the goods to us immediately (informing us in writing of your intention to return the goods prior to postage). Failure to inform us in writing of your intention to return the goods prior to postage may result in a delay in the process.

You must return the goods in the same condition in which you received them and at your own cost and risk (we recommend that the goods be returned via registered and/or special delivery). 
All returns need to be sent with a country-specific customs declaration (outside of the EU) our warehouse cannot pick up parcels or pay delivery fees. Parcels need to be returned with all duties paid.

The returned goods must be in their original packaging, in unused and resalable condition and should be accompanied by all corresponding order details. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we reserve the right to refuse you compensation.

You do not have the right to cancel a contract for the supply of any goods constituting underwear, swimwear and perfumes.

Goods that have been personalized will not be refunded or exchanged under any circumstances.

We will refund any money received from you using the same method originally used by you to pay for your purchase. Where payment has been made by credit or debit card, we will refund the payment to the credit or debit card used to purchase the goods. The same policy applies to payments made with PayPal, Apple Pay, or Sofort Banking. 

Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the reasonable costs incurred by you in returning the item to us (if any and provided that you have returned the item(s) to us by recorded and/or special delivery). Please notice that faulty returns need to be inspected and a slight delay in refund might occur. 

Please note that all extra costs applied due to insufficient customs documentation, incorrect shipping labels and similar are the customer’s responsibility and will be deducted from the refunded amount.


Shipment status
All our orders are shipped with DHL. You have received a tracking number in the shipment confirmation via email. Please track your shipment to ensure you or someone else are at the given address to accept it on the delivery date.
Usually, after two unsuccessful delivery attempts, the parcel will be sent back to our warehouse. DHL charges a return fee, which we will deduct from your refund.
We are not able to send out any returned parcels again.
You can use the following tools to track your shipment:
Please note we do not influence the customs handling and shipping routes, sometimes, it can take  7-21 days until your parcel arrives.
If the parcel has already left Germany, we won't be able to contact DHL anymore to reschedule or try to deliver again. In this case, please get in touch with DHL directly.